Some Companies’ Idea Of Customer Service Sucks!
Sunday, December 13th, 2009I really don’t understand how some companies stay in business!
Let me explain …
We recently experienced one of the coldest nights of the year - 12 degrees (and that’s Fahrenheit)!
Needless to say, some of our pipes froze, and in the morning, we found that we had no water.
Initial superficial investigations revealed no obvious leaks, so we rang our usual plumber, whom we found back in April and who has turned out to be one of the best trademen I have ever come across - he goes out of his way to be helpful, and his approach to customer service mirrors what we try to achieve with our own pet health business.
Anyway, Bill came out on the next day - a Saturday - to take a look, and much as we feared, it wasn’t anything Bill could fix as it was (more…)
