Customer Service (And The Lack Thereof)

Is it me, or do people just not care any more about customer service?

It never ceases to amaze me when I send an email to a company, asking a few simple questions, how few of them actually take the time and trouble to read and answer every single point.

Some may answer part of my email, while others don’t even address anything I actually raise, preferring instead to respond with some boilerplate BS that is nothing to do with what I really want to know.

As somebody who co-owns a company and who is responsible for almost all of the customer service, via email, live chat and telephone, Read more…

Tags: call centre, live chat, customer service, good job

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